399vet Privacy Policy

399vet is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains what information we collect when you visit our website https://399vet.cam or use our services, how that information is used, and what steps we take to keep your information secure.

This privacy policy applies to all our services — including slots, cricket betting, sports events, Fortune Tree game, and all other categories. By using our services, you are considered to have agreed to this privacy policy. If you do not agree with any condition of this policy, please refrain from using our services.

We promise that your personal information will never be sold or rented to third parties. Our entire operation is protected by SSL encryption technology, which keeps your sensitive information secure.

We collect two types of information from you — information you provide directly, and information collected automatically through your use of our services.

2.1 Information You Provide Directly

When you register on our platform, log in, or use our services, we may collect the following information:

• Full name and date of birth (for age verification — services are provided only to those aged 21 and above)
• Email address and mobile number (for communication and account verification)
• Payment information, such as bKash, Nagad, Rocket, or Upay account numbers (to complete transactions)
• Identity verification documents (national ID card or passport details — where applicable)
• Address information (country and region)

2.2 Information Collected Automatically

When you visit our website, certain technical information is collected automatically. This includes:

• IP address and device type
• Browser type and operating system
• Pages you visited and time spent on them
• Referral source (where you came from to reach our site)
• Cookies and session data
• Gaming activity logs (play history, bet amounts, etc.)

399vet uses the information collected from you only for specific, legitimate, and transparent purposes. We use your information for the following reasons:

399vet never sells your personal information to third parties for commercial purposes. However, information may be shared with third parties in the following limited circumstances:

4.1 Service Provider Partners

Only the necessary information may be shared with certain trusted third-party partners for payment processing, technical support, and anti-fraud services. These partners operate under strict confidentiality agreements and may not use the information without our direction.

4.2 Legal Obligations

We may be required to disclose information under a court order, a lawful request from a law enforcement authority, or applicable legal regulations. In such cases, we will provide only the minimum information legally required.

4.3 Responsible Gaming Protection

If a user shows signs of gambling addiction or problematic gaming behaviour, limited information may be shared with relevant support organisations — always in the best interest of that individual.

The security of your information is our highest priority. 399vet applies the following industry-standard security measures to keep your personal and financial information secure:

• SSL Encryption: All data transfers between our website and servers are protected by 256-bit SSL encryption.
• Firewall and Intrusion Detection: Our servers are monitored by advanced firewalls and real-time intrusion detection systems.
• Secure Data Storage: All sensitive information is stored in encrypted form on secure servers.
• Two-Factor Authentication: Two-Factor Authentication is available to prevent unauthorised access to your account.
• Regular Security Audits: Regular security tests are conducted to identify potential vulnerabilities in our systems.
• Staff Training: All our staff undergo strict data protection training and work under confidentiality agreements.

Even so, no method on the internet is one hundred percent secure. We strive to ensure the highest level of protection, but we cannot guarantee absolute security. Please also keep your account password confidential and do not share it with anyone.

Cookies are small text files that our website stores on your device. They are used to improve your browsing experience and to ensure the functionality of our services.

6.1 Types of Cookies

• Essential Cookies: Required for the core operation of the website (such as login sessions and security).
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to understand website traffic and usage patterns, which helps improve our services.

6.2 Cookie Control

You can disable cookies at any time through your browser settings. Please note, however, that disabling essential cookies may cause some important features of the website to stop working properly.

We retain your information only for as long as necessary. The retention period is determined based on the type and purpose of the information:

• Account Information: For as long as the account is active, and for a defined period after account closure to meet legal requirements.
• Transaction Information: For the period required under financial regulatory rules.
• Gaming Logs: For an appropriate period as needed for dispute resolution and auditing.
• Communication Records: Deleted once customer service needs are met, unless there is a legal reason for longer retention.

When the retention period ends, we securely delete your information or anonymise it so that you can no longer be identified from it.

As a user of 399vet, you have certain important rights over your personal information. You may exercise these rights at any time:

To exercise these rights, please contact our customer support team. We will respond to your request as quickly as possible. Please note, however, that some information may need to be retained due to legal obligations or legitimate business reasons.

399vet provides services only to those aged 21 and above. We do not knowingly collect personal information from any minor or allow them to open an account.

Age verification procedures are followed at the time of registration. If we become aware that a minor is using our services, we will immediately close that account and delete the associated information. If you suspect that a minor is using our platform, please notify our customer support immediately.

Our servers may be located in various countries. Your information may be processed or stored outside of Bangladesh. In such cases, we ensure that your information receives an equivalent standard of privacy protection, regardless of where it is stored.

Through agreements with third-party service providers, we ensure that they also follow our privacy standards and keep your information appropriately secure.

We may update this privacy policy from time to time. If there are any significant changes, we will notify you by email to your registered address and clearly indicate them on the website. Continued use of our services after a change is considered your acceptance of the updated policy.

We recommend that you visit this page regularly and stay informed about the latest privacy policy. The "Last Updated" date at the top of this policy always indicates the most recent revision.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Support in English is available through our 24/7 live chat.

We generally aim to respond to your request within a reasonable time of receipt. For complex requests, we will keep you informed of the progress of the process.